Resolve requests, not just answer questions.
Typical first process
The first workflow is usually a request that already arrives — a ticket, an email, a portal form — and then bounces. An agent can gather context, draft the resolution, and close the ones that are actually routine.
Stays with a person
Anything that changes a customer commitment, a credit, or a policy exception stays with a person. The send is theirs.
Baseline before building
Measure the workflow, not the demo.
These are measurement targets, not claimed client results. The diagnostic establishes the baseline on your process before a paid build is proposed.
- 01
- Time to first resolution
- 02
- Touches per request
- 03
- Escalation accuracy
Start with one workflow
Prove it. Then expand.
Thirty minutes, free, with the architect who would run the work. You leave with a yes or a no — and the number for the first paid step.