Exceptions and handoffs. The work that sits between teams.
Typical first process
The first workflow is usually the gap: a handoff between shifts, a shortage, a plan that broke and now lives in chat. An agent can see the state, draft the next action, and route the exception.
Stays with a person
Anything that changes the plan the floor is running stays approved. The agent does not invent a new operation.
Baseline before building
Measure the workflow, not the demo.
These are measurement targets, not claimed client results. The diagnostic establishes the baseline on your process before a paid build is proposed.
- 01
- Exception resolution time
- 02
- Handoff completeness
- 03
- Time spent chasing owners
Start with one workflow
Prove it. Then expand.
Thirty minutes, free, with the architect who would run the work. You leave with a yes or a no — and the number for the first paid step.